I.T. Department

  • This is a brief checklist of the type of IT facilities many companies need.
    It is not meant to be exhaustive, but is designed to highlight what you may need.

    If you think I have missed an important item that is relevant to many people, please contact me.

    Basic Physical Infrastructure

    • Servers – the workhorses for your computing needs
    • Clients – computer workstations that your employees use to get the job done
    • Local Area Networking (Wiring and Switching) – for connecting all the computers together
    • Router – to enable communication with the outside world
    • Connection to the internet – your connection to the outside world
    • Printers and Imaging equipment – printers, scanners, faxes, multifunctional devices
    • Physical Access Control – how you keep all your facilities safe
    • Telephony (Fixed and Mobile)

    Security

    • Firewall – to protect your network from hackers
    • Backups – just in case the worst happens, you will be able to retrieve important information.
    • Uninterruptable Power Supply (UPS) – keeps equipment running through small dips in power
    • Server Resilience – extra equipment to keep your servers running in adverse conditions
    • Disaster Recovery – plans and facilities to recover (and test recovery) in case the worst happens.
    • Server, Website and other equipment monitoring – to keep a track that all is working OK
    • Patching and Updates – keep your operating systems up to date, to reduce the chance of falling victim to hackers

    Basic Software Infrastructure

    • Electronic Mail
    • Shared File Storage – where you keep all your company documents
    • Printer Sharing – allowing clients to share your printing and imaging facilities
    • Logical Access Control – to control who has access to your systems and what they can do
    • Office Software – Word, Excel, PowerPoint – what would we do without them
    • Collaboration
    • Conferencing – online discussion
    • External Website – to advertise your products and services
    • External Website Analytics – to keep track of how your website is accessed
    • Internal Website (Intranet) – publicise and organise company documents and communication
    • Anti-virus

    Additionally

    • Virtual Private Network – for remote workers and connecting remote offices
    • Line of Business applications – specialist applications that you need
    • Resource Planning
    • Shop Floor Feedback and Control
    • Time and Attendance / Payroll
    • Accounts, Purchasing and Sales Ledgers
    • Electronic Data Interchange
    • Mass Data Storage and Business Warehouse
    • Licensing
    • Data Protection
    • Specific Legal Requirements (eg. Sarbanes Oxley)
    • Accreditations
    • Standard Operating Procedures
    • Specific Customer Requirements